Frequently Asked Questions

Do I need an account to place an order?.

Yes, you need to create an account before to place an order. It's free and easy.

What payment methods do you accept?.

We accept Zelle transfers only.

What shipping methods do you provide?.

We ship worldwide via registered mail.

How long will it take for my order to arrive?.

Delivery time is from 10 to 30 business days depending on country destination.

What is your return policy?.

Due to health control policies, returns are not accepted.

Do you have express shipping options?.

We have a 3 to 5 business day express shipping service for specific products that applies only for customers in the United States.

What should I do if I can’t find the medication I need in your catalog?.

If you're unable to find a specific medication on our website, please don’t hesitate to contact us. Let us know the exact name of the medication, its active ingredient, and the country you're located in. This information will help us assess whether we can add the product to our catalog.

Our team will get back to you as soon as possible with an update.